Frequently Asked Questions

Charging Matters

• What should I do if the charger trips?
• Why is the charging slower than the kWh shown on the charger/application?
• Why does the App show that my vehicle is still charging when I have already stopped charge? (Unable to stop charge)
• Unable to start charge
• Charger unable to unplug
• Unable to see charger locations that could previously be seen

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Payment

• Why is there a price change?
• What is the MCC for EV Charging?
• How can I redeem a redemption code on the app?
• Why is there a pre-authorization amount on my payment card?
• How do I view my charging history?
• How are my charging fees calculated?

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Account & Registration

• Do I have to pay subscription fees when I register for an account?
• What should I do if I forgot my password?
• Are there any specific password requirements?
• What do I need to register for an account?
• Can I still use the EV charging stations without registration?
• Do I need to register to use the App?

Mobile App

• Why do I need to update to the latest phone version?
• Do I need these new features and app updates?

EV Charging Roaming

• Where are the chargers in Malaysia that I can start charging?
• How will I get billed for my cross-border charging
• What are the charging rates in Malaysia?
• Do I have the option to choose the currency to pay with when I charge in Malaysia using the App?
• Do I have to bring my own charging cable along when charging in Malaysia?