Charging Matters
- What should I do if the charger trips?
- Why is the charging slower than the kWh shown on the charger/application?
- Why does the App show that my vehicle is still charging when I have already stopped charge? (Unable to stop charge)
- Unable to start charge
- Charger unable to unplug
- Unable to see charger locations that could previously be seen
- What precautions should EV drivers take when using charging stations during adverse weather or in unsafe conditions?
- What do I do if the charger is not working or damaged?
- Why is there a discrepancy between my EV charging rate and the rate shown on App?
- Will my EV ever overcharge?
- Can I unplug the charging gun in the midst of charging?
- What should I do when I am unable to unplug the charging gun from my EV after I have finished charging?
- What should I do if there is another EV charging at the charger that I wish to use?
- Why is there a difference between the energy amount displayed on my EV panel and on the App after I stopped charging?
- Why is my EV not charging even though I connected the charging gun into my EV and clicked start charging on the App?
- Why does the App show that my vehicle is still charging when I have already stopped charge?
- What should I do if the charger stopped charging while in session?
- What is the E-stop button for?
- There are multiple chargers at this carpark. How do I identify the charger I am using?
- How do I use the EV charger?